Name is half cut off on the shipping label | Members help members

edler_wolf · 2025-09-01T08:06:40.167000Z

I create a shipping label via eBay. The buyer has 42 characters in the first address line. In the second there are none at all. BEFORE creating it, everything is displayed correctly. But when I then have the finished label, 6 characters are missing at the end! The name is simply cut off. There was no error message beforehand. Because of this, there were already problems at the Hermes shop when I added it by hand. I could also move part of the name into the 2nd address line, but the hotline told me that if I "mess around" with the address, I lose my seller protection, even though I would only be splitting the whole thing into 2 lines and not changing anything. Also, I don't think before creating the label that this problem exists. Please pass this bug on to the tech team. By the way, this problem has existed for years. But I only have such a long address once a year and then always forget to report it. Now I finally remembered. Thanks for your help. This time it was a Hermes label. I've had this with DHL labels too. My browser is the latest Firefox. But I have the same problem with Chrome

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Name is half cut off on the shipping label | Members help members | eBay Germany