Service (Shipping & Review)

Created May 21, 2026

1 member

6 discussions

Questions and discussions about shipping, deliveries, reviews, and customer service in commercial trading on eBay.

vogelsberger-kinderwelt
Rating removal

Good day, I am asking for the removal of the following reviews: 1.) negative The fabric has very poor, thin quality and does not match the price-performance ratio. The seller does not issue a return label! If the item does not meet expectations, the order can be canceled. However, the return costs are borne by the buyer. Accordingly, I am also not sending a return label. That can also be read in the cancellation policy. He wanted a return label from me so that he would not have to bear the costs. The buyer then simply claimed that the item deviates from the description. However, this is not the case! 2.) neutral Everything okay. Unfortunately shipping took over 1 week. That does not correspond to the facts. Bought on 05/07 (Sunday). Shipped on 06/07, as proven (first scan by the shipping company). According to the tracking number, delivered on 08/07. Kind regards Kristian
6 days agolast reply yesterday at 12:00 PM
14
cosmoretroshop
Return on eBay is simply decided unilaterally even though it's still within the deadline
Hello I sold something to the UK. It arrives in early July, and the buyer opens a return. Since I got sick the week of the return, I reacted more slowly (which I had also told this buyer and other buyers via the eBay system). I then receive an extension from eBay (without asking for it), and try to send the buyer the money for the label. The buyer refuses to send me his email or PayPal address, supposedly eBay advised him not to. Asked 2 or 3 times. The emails from the buyer became more and more crazy and more numerous (see eBay system). Then about 3 days ago I received another extension of the return from eBay by 4 days, and the return was supposed to remain open until Saturday. After the buyer was uncooperative again, I bought a label yesterday (€37), and arranged a pickup at his address for Friday morning through DHL. I then sent the labels via the eBay system, since the buyer didn't want to give me his email address because I was "untrustworthy" The buyer had already bluntly admitted to me beforehand that he would "intentionally create chaos in the return" and intentionally drag everything out (provable, since messages were sent in the eBay system). 2 hours after I had sent the label to the buyer, eBay then sent me the message that "the case had been decided in favor of the buyer". This even though I was within the deadline, I had demonstrably sent a label (which cost me almost €40), and I hadn't received anything back at all. I’d be interested in other people’s opinions and experiences here. It almost seems to me like they expected me not to get the return done (buy label) and customer service was consistently on the buyer’s side; I don’t want to accuse the buyer of anything here, but it seems to me he just wants to keep the goods and the money and nothing else.
4 days agolast reply 4 days ago
4
offroadmarkt_de
eBay Speedpak - Is the collection address in Krefeld wrong?
Hello! Today a Speedpak (for USA) shipment came back to us again. "Recipient address could not be determined" The usual eBay-issued label is attached. To Krefeld - Kreuzweg 754 I did a quick Google search, since a house number in the 700s is rather unusual. Kreuzweg in Krefeld has about 60 house numbers, but not 754. The address on the labels should really be checked. Screenshot pdf of a label: https://www.test-dsl.info/temp/speedpak-krefeld.jpg
2 weeks agolast reply 2 weeks ago
5
ebis-bude
Rating removal
Hello everyone, I'm not even sure if I'm in the right place here. But I need some help. Buyer left me a negative rating because apparently a return was not possible. He returned order 25-14728-20335 with the reason "didn't like it". I accepted the return and provided a shipping label. Now he is leaving me a negative rating as follows: Wrong device was selected. Return apparently not possible. I requested removal of the feedback and received a rejection with the reason: Our decision A review of the feedback found that, in the buyer's opinion, the item significantly differed from the description in the listing. For this reason, the feedback was not removed. For your information: This feedback does not affect your service status. So neither the feedback nor the rejection of the removal have valid reasons. Could this be checked again? Thank you very much and best regards Stefan
1 month agolast reply 2 weeks ago
6
bixtron
Are there no more invoices for the stamps now?
Hello, I am a commercial seller and buy stamps on eBay (the money goes directly to eBay). I need a receipt for that - e.g. an invoice. Why is eBay putting another obstacle in our way now by making the "receive invoice" function disappear? Ebay always refers to Deutsche Post, who then sends me back... First they took away invoice delivery by email from us - so you have to download it yourself, and now invoice creation has completely disappeared? How can that be? These are very simple processes that are part of it. Invoice creation at DP itself works perfectly and without prompting. So it is definitely not the post! Does anyone have any info on this, or know whether this will be changed back very quickly? If eBay can't get this right, I'm done here - I don't need to send €2 items for €4 in a small parcel...
2 weeks agolast reply 2 weeks ago
2
model-railway-bazzar
ADDING NEW POSTING COMPANY
I SELL ON EBAY ADD I WANT TO ADD A NEW DELIVERY COMPANY FOR POSTING MY GOODS,HOW CAN I DO IT?
1 month agolast reply 1 month ago
2

Rating removal

Return on eBay is simply decided unilaterally even though it's still within the deadline

eBay Speedpak - Is the collection address in Krefeld wrong?

Rating removal

Are there no more invoices for the stamps now?

ADDING NEW POSTING COMPANY