Received an invoice for an article that did sell (The sale was cancelled)

[nickm0212]

Hello everyone,

Last month I listed an item on eBay which sold but I agreed with the buyer to cancel the sale and I did not receive payment.  Why do I still get an invoice for a cancelled sale?  

thank you

[bootyooty]

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@nickm0212  schrieb:

Hello everyone,

Last month I listed an item on eBay which sold but I agreed with the buyer to cancel the sale and I did not receive payment.  Why do I still get an invoice for a cancelled sale?  

thank you

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Hi @nickm0212 

do you still have cancel the transaction?

https://www.ebay.com/help/selling/getting-paid/einen-kauf-abbrechen?id=4136

First you got the invoice and must pay. Second time the cancelling lasts 10 days after you get back the fees

[nickm0212]

Thank you - that was indeed something I needed to do.

Many thanks for your response.

[bootyooty]

Thank you for your fedback and have a nice day 😉