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Refund not received
Summary: A participant mentioned not receiving a refund, but no details were provided in the discussion.
I contacted eBay and explained the problem, but so far I have not received any reply or help here either.
I think the money is gone, and I am wondering whether it would be better to get a lawyer from the consumer advice center.
Have you perhaps had a similar experience, maybe you have a tip for me.
2 comments
melina@ebay
Mentor1 month agoHello @robra-5987.
Thank you for your efforts to clarify the whereabouts of the refund. I had the refund for the awning reviewed again carefully by our specialist department. The refund was sent from our side on 03/06/2026 to the original payment method. Please check the bank account from which the amount was also paid.
Here it would also be recommended that you contact the Klarna customer service directly, as the amount was paid via Klarna instant transfer. Sometimes with this payment method, a different bank account is also stored (e.g. the bank account of the spouse). If available, please also check in the Klarna app which bank account is stored there.
I wish you a quick resolution and a nice day. 🙂
@perfect-sally Thank you for the mention.
Kind regards
Melina
perfect-sally
Mentor1 month agoPlease state the item no. and an ebay employee can take a look. If you paid by credit card, it can take up to 30 days.
@melina@ebay could you please take a look? Thanks 🙂