Israel and seller protection

[eggalvana-0]

Hello, at the beggining of October I sold a parcel to Israel. It was not delivered to buyer by 7th October and obviously, all parcels were suspended after that. 
So the buyer left me a negative feedback as they did not receive a parcel. 

I have refunded the buyer and asked them to change the feedback only to be ignored. 

Surely, there is ebay seller protection policy for such things?

[miriam@ebay]

Hi @eggalvana-0 and sorry to see that you're having difficulties to get this feedback removed. I’ve reviewed it and can confirm that it qualifies for removal due to our seller protection programme. It will be removed from your account within the next 24 to 48 hours, and also any detailed seller ratings associated with this feedback will be removed. Note that these ratings aren't included in your seller performance metrics. You don't need to do anything else.

Hope this helps.

Thanks,

Miriam

[perfect-sally]

Have a look in the ebay imprint and there you also will find a number that you can call byself.

[eggalvana-0]

That's the thing, whenever I try to dispute the feedback via ebay de link, it takes me back to the help page. I cannot submit dispute request or contact ebay as they only call in German/Austrian/Swiss numbers (mine isn't either of those)

[*catdog64*]

Hi,

as the issue that led to the negative  feedback was beyond your control, you can dispute the feedback.

> https://www.ebay.de/help/selling/selling-tools/portal-fr-verkuferanfragen?id=4996