Return ID 5253031228

[tmeho_nl]

we have a issue with a buyer from 6 december.

he started a return because of a small issue with damage. we offer a other item or return

directly we payed ups for a return label at 6 december and send to him.
after this he is doing nothing and could send back untill 12januari ( ridicilous a buyer has 5 weeks for return! )

at 12 januari he claimed send back and the again he is doing nothing !!
how to close this case?

[selina_b@ebay]

Your complaint has already been forwarded.

I also see that you wrote to your colleagues by e-mail. Your request is being processed there.

Please be patient.

Best regards

Selina

[tmeho_nl]

Selina thanks .

can not understand! we did this case on ebay advice . and now ebay is doing nothing for us !!!!!

we can always reopen a case they told me ! and now we lost everything ?? thanks ebay!!!

and why do we have no support in netherlands?  we wait for 4 days now . NOTHING NO ANSWERS

really really frustating again ! 

CAN YOU PLEASE FORWARD THIS COMPLAINT TO HIGHER LEVEL /MANAGEMENT . NETHERLAND HAS NO /OR UNUSEFULL  AND VERY SLOW  SUPPORT!

[selina_b@ebay]

@tmeho_nl  Once a case has been closed, it cannot be reopened.

Please wait 3 days. If your buyer has not yet paid back the item, write here again, we will then write to your buyer.

That's all we can do.

Best wishes

Selina

[tmeho_nl]

Selina,

can you contact Casper vip support netherlands ? He told us clearly we have  to refund by ourself to keep seller status and get fees back. if buyer receives anyway we can always reopen the case and take money back . was told us by ebay support 3 times!

NOW WE DID  THIS ON EBAY ADVICE ..because we lost 2 times fees in past with missing packets when ebay jumped in.(and lost item ,money and fees.)

on this way seller loses always a claim. can not close ourself because of situation now. / buyer escalate to ebay and we lose also ,

this is not fair !

[selina_b@ebay]

Hello @tmeho_nl, 

I'm sorry you had to wait longer for my reply.

I see you already wrote to your buyer yesterday and asked them to pay you back.

If you don't get a response within 3 days, we can also write to your buyer again.

That's all we can do, because the case has been closed since you transferred the amount.

Best regards

Selina

[tmeho_nl]

still open but other question. 🙂

in past we waited to long with lost packet cases .and lost ebay fees .

ebay netherland vip ,casper told us to accept always ruckerstattung because of selling fees and seller status. you can always reopen when delivered he told us .

now we did his advice today 🙂  and payed back before ebay is doing this.

and a few hours later we get a email from ups packet found back and delivered.:( 😞

see 1ZF47Y016896460505 ups arrived yesterday and proof of delivery

how to get the money back now and reopen this case.? buyer did not close yesterday

Bestellnummer:20-11001-97347
Anfrage Nr.5330816165

[selina_b@ebay]

@tmeho_nl if it is not closed until 19.01., please contact us again.

Best regards

Selina

[tmeho_nl]

ok top . we still see open until 19-1 but ok believe you 

thanks

[selina_b@ebay]

Hello @tmeho_nl 

thank you for your contribution.

Please don't worry about that. In this case, there is no longer any entitlement to buyer protection, as the deadlines have expired.

The case will be automatically closed if we are not involved within 30 days of receiving the item.

Best regards

Selina