buyer has item and money back .also we get negative feedback .How to get money back/feedback removed

[tmeho_nl]

in past we waited to long with 2 lost packet cases .and lost ebay fees ,because ebay jumped in.

ebay netherland  customservice told us to accept always ruckerstattung because of selling fees and seller status. you can always reopen when still delivered they told us .

now we did !his advice today 🙂  and payed back before ebay is doing this.

and a few hours later we get a email from ups packet found back and already delivered. Days before:( 😞

see 1ZF47Y016896460505 ups yesterday proof of delivery

how to get the money back now ?and reopen this case.? buyer did not close we did and payed back.

buyer did not inform me or ebay and trying to get item for free ..

we asked him to pay back for the delivered item . Answer is a negative feedback ! Yes really frustrating horror buyer 😞

dutch customer  service is not replying for days .so useless again .

Bestellnummer:

20-11001-97347

Anfrage Nr.5330816165

[tmeho_nl]

who can tell us sellers what is the right process with not received items?

situation

1-buyer opening case -->we pay him back to keep seller status etc and get fees back.---> few days later packet still arrives -->  lose money and item .

2-buyer opening case -->we do not pay him back and wait for investigation shipper ---> buyer ask ebay to jump in ---> we lose money ,fees and item ---> few days later packet still arrives ,we dont get insurance 

for seller it seems we always lose ..can not be?

[tmeho_nl]

thanks we wished we had a community in netherlands like this.🤗😁

1 problem open which is caused by ebay support netherlands

[bootyooty]

@tmeho_nl  the negative feedback was removed 👍

[tmeho_nl]

Nina thanks 1 problem solved 😊😀

can you contact Casper vip support netherlands ? He told us clearly we have  to refund by ourself to keep seller status and get fees back. if buyer receives anyway we can always reopen the case and take money back . was told us by ebay support 3 times!

NOW WE DID  THIS ON EBAY ADVICE ..because we lost 2 times fees in past with missing packets when ebay jumped in.(and lost item ,money and fees.)

on this way seller loses always a claim. can not close ourself because of situation now. / buyer escalate to ebay and we lose also ,

this is not fair !

[nina@ebay]

@tmeho_nl Hey. 😊 Unfortunately, I cannot arrange a refund in this case. This is only possible as long as you do not refund the amount yourself. But I've removed the feedback for you. This process can take up to 48 hours.

@bootyooty Vielen Dank für's markieren. ❤️

Liebe Grüße,

Nina

[bootyooty]

I understand your misery @tmeho_nl , but wait please,

[tmeho_nl]

thanks really frustated for days now 😞 . buyer took our item and money . and as bonus we get negative feedback about ups etc .

[bootyooty]

We ask nina@ebay  , wait please @tmeho_nl 

[tmeho_nl]

is there a moderator who can help? we wait for 4 days now and get no reply by dutch customer service.

really frustating. there is such a slow and bad customer service in the netherlands

[tmeho_nl]

Looks like buyer can get items for free. Block your sell status with bad feedback

ebay is only take care for buyers .

sellers are only milking cows for money 

really frustrating !and we look more and more for alternatives.... 

[perfect-sally]

Mein niederländisch ist auch schlecht 😉

We can try here but don't get your hopes up too high. Usually they dont delete.

[tmeho_nl]

Danke sorry vor keine deutsch . Meines deutsch is sehr slecht 🫣

No help from support Netherlands as usually 😒so we try here

[perfect-sally]

Wir können es trotzdem al an eine ebay MA weitergeben denn ich denke du hast absolut korrekt gehandelt und trotzdem soll die Bewertung nicht entfernt werden.

alena@ebay kannst du dir das bitte mal anschauen? Vielen Dank 🙂

[tmeho_nl]

Ooh 😧 dom von mir 🫣

[perfect-sally]

Leider hast du bereits einen Zusatzkommentar hinerlassen was das Entfernen der Bewertung zusätzlich erschwert bzw. unmöglich macht!