Hi! I cannot find how to cancel a sale I’ve made and then close the account… Danke

Technical Trustly error is blocking IBAN verification / account wrongly restricted - Case No. SR#1-509336480745 : Hello everyone, Hello to the eBay moderation team, I urgently need the manual support of a community manager, as regular phone customer service is absolutely helpless with my technical problem. My private seller account was restricted because of an allegedly missing bank update, and my entire item inventory was hidden from buyers. The strange thing is: My IBAN with a German bank is stored in the system without errors, and my online banking including BestSign runs absolutely flawlessly. The error is demonstrably due to the automated Trustly interface in the background, which cannot perform the 1-cent test because the system is wrongly blocking a very old, long-resolved leftover from a former eBay UK account. Under German law (§ 447 BGB), I am completely in the right as a private seller, but here I have been completely prevented from making sales for weeks by an international software conflict. An official case number for my complaint with the compliance department already exists. I hereby publicly call on the eBay team to manually override this Trustly API error in the backend and finally unlock my legitimate German IBAN. I am losing sales every day because of faulty software routines! Thank you for a timely review by a team member.

I would like to withdraw a price suggestion, because the article now says: Article is no longer available

Hi there, What other errors are there that make you lose buyers? A customer wants to buy 2 items and asks by e-mail about shipping costs, since he cannot select them, even though they are offered. Since the whole thing took too long and was too cumbersome, he bought somewhere else (THANKS, EBAY !!) How about FINALLY stopping the tinkering and unnecessary advertising and getting EVERYTHING fixed once and for all (also with urgency) ?

I sold an item for €20 and the buyer paid €6.19 shipping. But only €13.81 has ended up in my balance. According to the statement, I should have received the €20.

The pickup appointment was arranged with the address manager, buyer did not show up, tele. contact not possible, asked again by SMS where he was staying, Only reply was for 20 € fuel to be reimbursed, later -Doesn't matter- Then argument about reducing the purchase price, 2 images were said to be prints, but it can be proven that brushstrokes are visible on the canvas. The purchase was already canceled for 1 image because it was not read that it was pickup only. The whole thing is very confusing and I'm asking the Com. for advice, I rejected the cancellation of the purchase. The pictures are still available for pickup.

Dear Sir or Madam, I hereby wish to formally complain about the handling of my return case and the way my case has been dealt with so far by eBay customer service. On 28/07 , I initiated a return through eBay. The return was not to be sent directly to the seller , but instead to eBay in the USA . eBay was then supposed to forward the item to the seller. I duly handed the item over to DHL, and the return was then in transit. After about two weeks, I checked the tracking and found that the shipment had not been processed further due to missing documents. I then contacted DHL by phone. I was told that a commercial invoice or the соответствing commercial invoice would be required for further processing. I did not have such an invoice, as the original purchase had been made from a private individual on eBay. I then contacted eBay customer service multiple times and explained the problem. I was expressly told that eBay would contact the seller in order to obtain the required information or an invoice. I was also assured several times that I did not need to worry and that eBay would take care of it. I relied on these statements and acted accordingly. Since the seller ultimately did not provide an invoice or any corresponding documents, I additionally tried myself to create an appropriate invoice based on the information available to me in order to move the return process forward at all. Throughout this entire time, I actively tried to resolve the problem and complete the return properly. Nevertheless, eBay eventually closed the return case because the item had not arrived at the designated location within the specified 30-day period. This is completely incomprehensible to me, especially since the item has now demonstrably arrived at eBay. The current situation is as follows: The return was duly initiated on 28/07 . The item was duly handed over by me to DHL. The delay arose due to missing documents for the further processing of the international shipment. I contacted eBay multiple times and asked for support. eBay assured me that the seller would be contacted and the issue with the required documents would be clarified. The item has now demonstrably arrived at eBay . Nevertheless, my return case was closed. I have neither received the item back nor received a refund . As things stand, I am in a situation where I returned an item worth around $2,468.04 , it is now at eBay, and yet I have neither the item nor my money. I do not consider it acceptable that responsibility for the delay is now being placed on me, even though it is demonstrably the case that I contacted eBay multiple times in order to resolve exactly this problem, and eBay told me that I need not worry. Even more problematic is that eBay has in fact now received the item. From my point of view, it cannot therefore be acceptable for eBay to close the return case at the same time and not return the item already received, or its value, to me. I therefore ask eBay to immediately review this case again and escalate it to the relevant specialist department or a supervisor . Please review in particular: the full history of my return case, the DHL tracking and the actual receipt of the item at eBay, the previous contacts with eBay customer service, the statements made by your employees regarding contacting the seller and the missing invoice, as well as the current whereabouts of my returned item. I expect a concrete solution to this problem. I would like to receive a full refund of the purchase price in the amount of approx. $2,468.04. It is not understandable to me that eBay has received my item and I still do not get back either the item or my money. If eBay continues to believe that I am responsible for the delay that occurred, I ask for a written, detailed, and comprehensible explanation , particularly taking into account my repeated contacts with eBay customer service and the assurances given to me in the process. Given the significant financial value of the item, I ask for a prompt processing and escalation of the case . Kind regards Order number: 08-14917-90065

Why do you even ship insured if it doesn’t bring you anything in the end? I’m honestly starting to wonder what the point is of a seller paying extra for insured shipping anymore. Recently I sold a CD worth just under €30. Because the value of the item mattered to me, I deliberately chose the more expensive insured shipping with Hermes. According to the tracking, the shipment was delivered to the delivery address at some point. The buyer initially reported that he had not received the shipment. Later he said that a torn-open envelope with the delivery slip had been found in a public place, but the CD was missing. He had already provided this information during the first eBay case. The first case for non-receipt was closed. After that, the buyer opened a second case for incomplete delivery. eBay ultimately decided in favor of the buyer and refunded him the €29.99 – at my expense. I was told the reason was that the buyer had submitted documents from law enforcement. My appeal was rejected. I have now also submitted my final complaint. I’ve now also reported a claim to Hermes. But I’m wondering whether anything will actually come of it if Hermes points to the delivery scan. And that’s exactly where my problem lies: I deliberately pay more for insured shipping to protect myself as a seller against cases like this. Yet now I’m out of pocket. The shipment counts as delivered, eBay charges me the refund, and whether Hermes will reimburse the damage is completely up in the air. So what exactly are you paying the extra for when you choose insured shipping? That’s when insurance should actually be useful, when a shipment goes missing or its contents disappear. I understand that proof of delivery doesn’t automatically prove what happened to a shipment after it was delivered. But that’s exactly why I would have expected the whole process to be properly checked. I’d be interested in your experiences: Have you ever had a similar case as a seller? Did Hermes actually pay compensation for a shipment that was scanned as delivered but arrived damaged or empty? Did insured shipping actually help you in a case like that? How do you handle shipping for item values between €15 and €30? I’m not looking to start a general debate here about whether you should always ship insured. What I’m specifically interested in is whether the extra cost actually provides protection in practice when it matters. Because after this experience, I’m seriously wondering whether the more expensive shipping is even worth it for me anymore.

Hello everyone, today I’m reaching out to the community because the current situation is threatening my very existence as a commercial seller. Anyone who takes a look at eBay’s official quarterly reports can see the economic background behind the dwindling reach in black and white: the platform is clearly steering toward an ad-funded model. In the last quarter alone, eBay’s pure ad revenue (First-Party Ads) shot up by 25% to a hefty 570 million dollars thanks to us sellers – and that in just three months! These figures make the strategic shift clear: organic visibility is increasingly losing ground in the system, while the pressure to run paid ads is rising massively for us sellers out of sheer fear of losing our livelihoods. That may improve the balance sheets for Wall Street and the shareholders, but it strips us traditional sellers of our economic foundation. Anyone who wants to understand the current developments on the stock market should take a close look at these official company figures. Who else has had similar experiences with this shift in visibility? Best regards Petra

Hello. I bought a watch. I have ordered from there before – all the items I ordered from them were delivered on time and without any problems. But I did not receive this exact package. The delivery driver neither put it in the mailbox nor left it next to it. As a result, he marked the package as delivered, and that was it. Could you please tell me what I should do in such a case? Is there a way to enforce my rights using the eBay buyer protection program? Thank you.